Online Helpdesk - CAFE

How do I crearte a CAFÉ account?

• Click here for step-by-step instructions on how to create a CAFÉ account.

How do I recover my CAFÉ ID?

• Click here for instructions on how to recover CAFÉ IDs.
• How can I reset my password?

• Click here for instructions on how to reset CAFÉ passwords.
• NOTE: Your password is case sensitive, must include one capital and one special character (usually a number) and must contain at least 8 characters.

What is my PIN number?

• It’s the 6-digit number you had to create when you created your CAFÉ account. It is located under the “Manage My Account” tab in your CAFÉ account.

What do I do if I'm locked out of my CAFÉ account?

• If you are locked out, this means you had too many attempted logins that were incorrect. Please wait, and the system will unlock you. If you are not able to log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.

Why does it say I'm already logged in? Does someone have my login information?

• This likely means that you logged out incorrectly. You must select the logout button. Or you may have hit the back arrow or the "X" in the upper corner. Please wait, and the system will reset you to be able to log back in. If you still cannot log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.

Why can’t I link to my case?

• If your case is closed, you will not be able to link to it to view until it is opened. If you know your case is open and it still won’t link, it could be due to the information you’re putting in. One common reason is that you must be sure to put in the FIRST five letters of your LAST name.